FAQ

Frequently Asked Questions

How long does delivery take?

Most orders are dispatched within 1 business day. Standard UK delivery usually takes 1–3 business days.

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Do you provide tracking?

Yes. Once your order has been dispatched, you'll receive tracking information by email.

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What is your return policy?

We accept returns within 30 days of delivery. Items must be returned in their original condition. Please refer to our Returns & Refund Policy for full details.

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How can I contact customer support?

You can contact us by email at support@homenestuk.com. We aim to reply within 1 business day.

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Which areas do you deliver to?

We currently deliver across the United Kingdom.

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Are payments secure?

Yes. All payments are processed securely through Shopify's secure checkout.