Refund policy

At HomeNest UK, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned with the original packaging where possible.
• Include all accessories and components.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Personal care and hygiene products
• Opened consumable items
• Gift cards

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include your order number and photographs (where applicable) so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Return Shipping

If you are returning an item because you changed your mind, you may be responsible for the return shipping costs unless otherwise agreed.

If the item is faulty, damaged or supplied incorrectly, we will work with you to resolve the issue in accordance with your rights under UK consumer law.

Contact Us

Email: support@homenestuk.com

Business Hours:

Monday–Friday: 9:00 AM – 5:00 PM (UK Time)