Returns & Refund Policy

At HomeNest UK, we want you to be satisfied with your purchase.

Return Period

You may return eligible items within 30 days of receiving your order.

Return Conditions

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned with the original packaging where possible.
• Include all accessories and components.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Personal care products
• Hygiene products
• Opened consumable items
• Gift cards

Damaged or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us within 48 hours of delivery. Include your order number and photographs where applicable.

Refunds

Once your returned item has been inspected and approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund.

Return Shipping

If the return is due to a change of mind, the customer may be responsible for return shipping costs unless otherwise agreed.

If the item is faulty, damaged or supplied incorrectly, we will work with you to resolve the issue in accordance with your consumer rights.

Contact Us

Email: support@homenestuk.com